Foylehov Activity Centre - Terms & Conditions
Booking Terms & Conditions
While pre-booking is not essential, we do recommend it to avoid disappointment. You can place a booking in a number of ways:
By phone: 028 777 22235
By email: email@example.com
Online: Booking Enquiry Form
In person: Foylehov Activity Centre, 71 Carrowclare Road, Limavady, Derry / Londonderry, Northern Ireland, BT49 9EB
A deposit is required to secure all bookings of £10 per person. Bookings and deposits and can be paid in the following ways:
Credit / Debit Cards which can be processed by telephone or in person
Invoice (Please note: ONLY applicable to large groups e.g. schools, corporate groups or youth groups. Please call 028 777 22235 to arrange)
BACS - details available on request
ON THE DAY OF YOUR BOOKING
Please ensure that you arrive at least 15 minutes prior to your allocated start time.
Registration forms are then completed by each person participating in the activities.
Running order of the activities will be dependent on all groups booked in that day and subject to change throughout the day.
There may be a break between the end of one activity session and the the start of the next activity session, depending on group size and availability.
No refunds will be given for any participants who decide that they do not want to complete the full activity.
CHANGES TO GROUP NUMBERS
We will need any group number changes confirmed 72 hours prior to the booking. If there are no changes made from your initial booking, then we'll assume that the group size has not changed. If less people turn up than what you have booked for, inside the 72 hours, then £10 per person for those absent people will be retained from the deposit. The cost per person may be also be re-priced to reflect the reduced group size, if group discounts have been given based on your booked group size. Any changes to the group size which constitutes more than 50% of the original total will be treated under the cancellation policy rather than a change in group size.
All customers are expected to arrive 15 minutes prior to their booking start time. If any participants arrive late, activity times will be amended accordingly, with no refund given to ensure there is no knock on effect on customers arriving after you. However, we will do our best to accommodate late arrivals but cannot guarantee this, especially during busy times. If Foylehov are the cause of activities are running late, we will strive to complete your full session otherwise issue an appropriate refund.
PRICES AND PACKAGES
All Foylehov Activity Centre activity and package prices are inclusive of VAT.
Any tailored group activity quotations provided on request are only valid for 14 days from date provided.
CANCELLATION POLICY (Refunds & Credit)
If you need to cancel a booking a week before the day of arrival we can refund the full refund, if you need to cancel within two days to one week before the booking we will return 75% of the original deposit and in the case that you cancel less than 72 hours before arrival we will retain the entire deposit, in the event of a cancellation we can transfer the booking to another available date. If you fail to turn up for your booking, any deposits paid will not be refunded and if a voucher was associated with the booking, it will be voided.
If we have to cancel your booking / activities due to adverse weather conditions, we will reschedule to an alternative date or offer a refund of any money paid, including the deposit.
Vouchers can be purchased for all of our activities and packages and can be bought online, via telephone, or in person in the office. All vouchers will be emailed within 1 working day. If your voucher does not arrive within 1 working day, please contact us as soon as possible.
Foylehov Activity Gift Vouchers do not have an expiry date, however their value at the time of purchase will be applicable when used. Gift vouchers purchased via a 3rd party may have an expiry date. Gift vouchers are non-refundable and there is no cash alternative. The gift vouchers are the sole responsibility of the bearer. Misplaced / lost / stolen vouchers cannot be replaced.
To use your voucher, pre-booking is ESSENTIAL. You must quote the voucher number(s) at the time of booking. We require a deposit to secure all bookings so your voucher will be used as the deposit to secure the booking. If you do not turn up for your booking and fail to give 48 hours notice then your voucher will be voided.
DANGEROUS BEHAVIOUR AND EQUIPMENT DAMAGE
As with all machinery, there are certain dangers; appropriate care should be taken both when operating and observing any mechanical device to lower any risk of injury.
Listen to all safety instructions given to you by an instructor. (A full list is available in reception.) Remember these are for your benefit as well as theirs.
Aggressive and abusive behaviour (verbal or physical) towards members of staff or other visitors to Foylehov Activity Centre will not be tolerated and will result in an immediate end to the activities, forfeiting deposit and activity payment.
Damage to Equipment
Reckless behaviour with regards to equipment usage will not be tolerated and will result in removal from the Activity Centre. Misuse of equipment is deemed as reckless. Do not handle any equipment until told to do so by the instructors.
Damage to the equipment, caused by user complacency, will result in the loss of any deposit. Individuals will be liable for the cost of all breakages deemed to be caused by abuse of the equipment.
ALCOHOL & DRUGS
We enforce a zero alcohol & drugs policy for all groups taking part in any of our activities. If we feel that any member of a party is under the influence of alcohol or drugs it will result in participation being denied and the deposit being forfeited.
MOVEMENT AROUND THE ACTIVITY CENTRE / FARM
Foylehov Activity Centre is on a working farm and as such it is necessary that all visitors obey any directional signs on the courses / farm or marked barrier fencing at all times, not only for their own safety but also for the safety and well-being of the animals on the farm. Please ask an instructor if unsure.
Participants must stay within the boundary of the activity sites at all times. These will be shown to you by the instructors. This includes movement between activities and around the whole farm / Activity Centre.
Spectators must always stay behind the barrier fencing and should not cross any part of the tracks unless told to do so by an instructor. Participants must be aware that there may be uneven ground or rough edges on the obstacles and care must be taken at all times.
All pilots / drivers must wear helmets and are offered protective overalls when operating machinery. Ensure all loose clothing and hair is fastened / tied before commencing Hovercrafts / Powerturn Buggy Sessions. Refusal of overalls is at the participant's own risk.
We would advise you to wear adequate and appropriate clothing and footwear, suitable for participating in outdoor activities and appropriate for the time of year and current weather conditions. A change of clothing is also advisable. We will not be held liable for any damaged or soiled personal clothing and we will not be held liable for any cleaning costs associated with any of the activities you participate in at Foylehov Activity Centre.
AGE RESTRICTIONS - ADULT MECHANICAL ACTIVITIES - HOVERCRAFTS & POWERTURN BUGGIES
For all adult mechanical activities, progression from Practice Arena to the Track(s) aspect is at the instructor’s discretion. Our insurance agreement states that all Hovercraft pilots / Powerturn Buggy drivers must be a least 15 years old to qualify for the full activity package.
If a Hovercraft pilot is 11 - 14 years old they are permitted to fly the Hovercraft themselves in the Practice Arena. Similarly for the Powerturn Buggy session.
Customers aged under 11 years old are not permitted to drive any adult mechanical device themselves but can receive a piloted ride in the Hovercrafts and Powerturn Buggies from one of the instructors. Alternatively then can be passenger with a full paying adult aged 18 or over in the Powerturn Buggy. False declaration could result in your child not being covered by our insurance.
Being an outdoor activity centre located in Northern Ireland we are equipped to deal with most weather conditions. As such the majority of our activities go ahead regardless of weather conditions, but we do recommend that visitors dress appropriately for the conditions. On the very rare occasion, we may have to reschedule / cancel some activities at short notice due to extremely adverse weather conditions. If this is the case, we endeavour to notify customers as soon as possible and will give you the option to reschedule your booking for another suitable time / day. If this does not suit we will refund your deposit fully.
Hovercraft pilots must be also aware of wind conditions and the associated dangers which will be explained by the instructor if necessary. The wind will affect the way in which the hovercraft handles.
Customers must make staff aware of underlying health issues such as back / knee complaints, poor eyesight of hearing difficulties before signing the registration form. Some of our activities may not be suitable for pregnant women.
PUBLIC LIABILITY INSURANCE
Foylehov Activity Centre has full Public Liability Insurance cover, a copy of which is available on request.
We have a detailed risk assessment for each activity, a copy of which is available on request.
PHOTOS & VIDEO
Members of the Foylehov team will often take photos and videos throughout the day’s activities, some of which will occasionally be used for social media and promotional purposes. If you do not wish to have your photo used in this way please make a member of staff aware.
All visitors are welcome to take pictures and videos also, however we accept no responsibility for any loss or damage that may occur to your equipment.
Foylehov Activity Centre provides parking for all visitors but we do not accept any responsibility for any loss or damage that may occur. Parking is done so at your own risk.
The Foylehov Activity Centre (Foyle Hovercrafting & Leisure) website is maintained for your personal use and viewing. Please read our Terms & Conditions carefully as continuing to browse and use this website constitutes your acceptance of these Terms. If you disagree with any part, please do not use our website.
Foylehov Activity Centre reserves the right to change the Terms & Conditions at any time. Please review these regularly as browsing and using this website after such changes have been made constitutes your acceptance of these Terms.
While we at Foylehov Activity Centre endeavour to ensure that the content and information published on this website is accurate and up to date, we cannot guarantee this. Any person using any of the content and information published on this website does so at their own risk. We recommend that you verify the accuracy of any information before using it in any capacity. Foylehov Activity Centre reserves the right to change the content and information on this website at any time without notice.
Links to other websites
Throughout the Foylehov Activity Centre website there are links to external websites. If you choose to access these links, Foylehov cannot be held responsible for the content on the external websites, nor are these external websites governed by Foylehov Activity Centre Website Terms & Conditions.
Linking to Foylehov Activity Centre Website
Foylehov Activity Centre does not require you to ask permission to link directly to any of the pages on this website. However, if you would like to use the Foylehov Activity Centre logo or any of our images as a link, prior permission should be sought before doing so by emailing firstname.lastname@example.org.
© Copyright Foylehov Activity Centre 2018. All rights reserved.
This website is copyright of Foylehov Activity Centre (Foyle Hovercrafting & Leisure), 71 Carrowclare Road, Limavady, Derry / Londonderry, Northern Ireland, BT49 9EB.
All content on this website including text, graphics, illustrations, pictures, sound, videos, animation and other material belong to Foylehov Activity Centre or third parties authorising Foylehov Activity Centre to use the copyrights.
In accessing the Foylehov Activity Centre website, you agree that use of any content is for your own private use.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Your privacy is of the highest importance to us and we will never pass your details to any third parties for mailing or marketing purposes unless we are required by law to do so.
What we collect
We may collect the following information:
name and contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have given us permission to do so.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website and service by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email@example.com
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Foylehov Activity Centre, 71 Carrowclare Road, Limavady, Derry / Londonderry, BT49 9EB.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland, England, Scotland and Wales.