Foylehov Activity Centre Terms & Conditions

BOOKING TERMS & CONDITIONS

YOUR BOOKING

While pre-booking is not essential, we do recommend it to avoid disappointment. You can place a booking in a number of ways:
• By phone: 028 777 22235
• By email: info@foylehov.com
• Online: Booking Enquiry Form 
• In person: Foylehov Activity Centre, 71 Carrowclare Road, Limavady, Derry / Londonderry, Northern Ireland, BT49 9EB

Standard Session start times are: 10am, 11.30am, 1.30pm, 3pm, 4.30pm & 6pm (subject to day light)

DEPOSITS

A deposit is required to secure all bookings, which is generally 20% of the total booking cost or £10 per person, whichever is the lesser. Bookings and deposits and can be paid in the following ways:
• Credit / Debit Cards which can be processed by telephone or in person 
• Invoice (Please note: ONLY applicable to large groups e.g. schools, corporate groups or youth groups. Please call 028 777 22235 to arrange)
• Cash
• BACS - details available on request

ON THE DAY OF YOUR BOOKING

Please ensure that you arrive at least 15 minutes prior to your allocated start time.

On arrival for your activities, FULL payment is taken upfront, with the deposit being refunded after all activities have been completed, to the person that paid it.

Registration forms are then completed by each person participating in the activities.

Running order of the activities will be dependent on all groups booked in that day.

There may be a break between the end of one activity session and the the start of the next activity session, depending on group size and availability.

No refunds will be given for any participants who decide that they do not want to complete the full activity

CHANGES TO GROUP NUMBERS

We required at least 48 hours notice, before the booked activity, if participant numbers have decreased from the original number booked. Any decrease in numbers within 48 hours of the activity booking will be subject to a £10 per person charge and the cost per person may be re-priced to reflect the reduced group size.

LATE ARRIVALS

All customers are expected to arrive 15 minutes prior to their booking start time. If any participants arrive late, activity times may have to be reduced, with no refund given. We will do our best to accommodate late arrivals but cannot guarantee this, especially during busy times. If Foylehov are the cause of activities are running late, we will strive to complete your full session otherwise issue an appropriate refund.

PRICES AND PACKAGES

All Foylehov Activity Centre activity and package prices are inclusive of VAT.

Any tailored group activity quotations provided on request are only valid for 14 days from date provided.

CANCELLATION POLICY (Refunds & Credit)

Activity deposits and full payments are non-refundable, but if you need to cancel a booking and give us at least 48 hours we can transfer the booking to another available date. If you fail to turn up for your booking, any deposits paid will not be refunded and if a voucher was associated with the booking, it will be voided.

If we have to cancel your booking / activities due to adverse weather conditions, we will reschedule to an alternative date or offer a refund of any money paid, including the deposit.

We required at least 48 hours notice, before the booked activity, if participant numbers have decreased from the original number booked. Any decrease in numbers within 48 hours of the activity booking will be subject to a £10 per person charge and the cost per person may be re-priced to reflect the reduced group size.

VOUCHERS

Vouchers can be purchased for all of our activities and packages and can be bought online, via telephone, or in person in the office. All vouchers are posted out but a scanned copy can also be emailed. Please let us know at time of purchase if you require an email copy. If your voucher does not arrive in the post, please contact us as soon as possible and we will re-issue the voucher and void the original.

Foylehov Activity Gift Vouchers do not have an expiry date, however their value at the time of purchase will be applicable when used. Gift vouchers purchased via a 3rd party may have an expiry date.

Voucher Bookings

To use your voucher pre-booking is essential. A refundable deposit is required to secure the booking. This will be returned on the day of the booking after all activities have been completed.

DANGEROUS BEHAVIOUR AND EQUIPMENT DAMAGE

As with all machinery, there are certain dangers; appropriate care should be taken both when operating and observing any mechanical device to lower any risk of injury.

Behaviour

Listen to all safety instructions given to you by an instructor. (A full list is available in reception.) Remember these are for your benefit as well as theirs.

Aggressive and abusive behaviour (verbal or physical) towards members of staff or other visitors to Foylehov Activity Centre will not be tolerated and will result in an immediate end to the activities, forfeiting deposit and activity payment.

Damage to Equipment

Reckless behaviour with regards to equipment usage will not be tolerated and will result in removal from the Activity Centre. Misuse of equipment is deemed as reckless. Do not handle any equipment until told to do so by the instructors.

Damage to the equipment, caused by user complacency, will result in the loss of any deposit. Individuals will be liable for the cost of all breakages deemed to be caused by abuse of the equipment.

ALCOHOL & DRUGS

We enforce a zero alcohol & drugs policy for all groups taking part in any of our activities. If we feel that any member of a party is under the influence of alcohol or drugs it will result in participation being denied and the deposit being forfeited.

MOVEMENT AROUND THE ACTIVITY CENTRE / FARM

Foylehov Activity Centre is on a working farm and as such it is necessary that all visitors obey any directional signs on the courses / farm or marked barrier fencing at all times, not only for their own safety but also for the safety and well-being of the animals on the farm. Please ask an instructor if unsure.

Participants must stay within the boundary of the activity sites at all times. These will be shown to you by the instructors. This includes movement between activities and around the whole farm / Activity Centre.

Spectators must always stay behind the barrier fencing and should not cross any part of the track unless told to do so by an instructor. Participants must be aware that there may be uneven ground or rough edges on the obstacles and care must be taken at all times.

CLOTHING

All pilots must wear protective overalls, helmets and goggles when operating machinery. Ensure all loose clothing and hair is fastened / tied before commencing Hovercrafts / Powerturn Buggy Sessions.

We would advise you to wear adequate and appropriate clothing and footwear, suitable for participating in outdoor activities and appropriate for the time of year and current weather conditions. A change of clothing is also advisable. We will not be held liable for any damaged or soiled personal clothing and we will not be held liable for any cleaning costs associated with any of the activities you participate in at Foylehov Activity Centre.

AGE RESTRICTIONS - ADULT MECHANICAL ACTIVITIES - HOVERCRAFTS & POWERTURN BUGGIES

For all adult mechanical activities, progression from Practice Arena to the track(s) aspect is at the instructor’s discretion. Our insurance agreement states that all Hovercraft pilots / Powerturn Buggy drivers must be a least 14 years old to qualify for the full activity package.

If a Hovercraft pilot is 12 - 13 years old they are permitted to fly the Hovercraft themselves in the Practice Arena with possible progression to the Practice Track only, at the instructor's discretion. Similarly for the Powerturn Buggy session.

Customers aged 10 - 11 years old can fly our Junior Hovercraft in the designated Junior Arena and drive the Powerturn Buggies in the Practice Arena only.

Under 10’s are not permitted to drive any adult mechanical device themselves but can receive a piloted ride around the track from one of the instructors. False declaration could result in your child not being covered by our insurance.

WEATHER CONDITIONS

Being an outdoor activity centre located in Northern Ireland we are equipped to deal with most weather conditions. As such the majority of our activities go ahead regardless of weather conditions, but we do recommend that visitors dress appropriately for the conditions. On the very rare occasion, we may have to reschedule / cancel some activities at short notice due to extremely adverse weather conditions. If this is the case, we endeavour to notify customers as soon as possible and will give you the option to reschedule your booking for another suitable time / day. If this does not suit we will refund your deposit fully.

Hovercraft pilots must be also aware of wind conditions and the associated dangers which will be explained by the instructor if necessary. The wind will affect the way in which the hovercraft handles.

HEALTH ISSUES

Customers must make staff aware of underlying health issues such as back / knee complaints, poor eyesight of hearing difficulties before signing the registration form. Some of our activities may not be suitable for pregnant women.

PUBLIC LIABILITY INSURANCE

Foylehov Activity Centre has full Public Liability Insurance cover, a copy of which is available on request.

RISK ASSESSMENT

We have a detailed risk assessment for each activity, a copy of which is available on request.  

PHOTOS & VIDEO

Members of the Foylehov team will often take photos and videos throughout the day’s activities, some of which will occasionally be used for social media and promotional purposes. If you do not wish to have your photo used in this way please make a member of staff aware.

All visitors are welcome to take pictures and videos also, however we accept no responsibility for any loss or damage that may occur to your equipment.

PARKING

Foylehov Activity Centre provides parking for all visitors but we do not accept any responsibility for any loss or damage that may occur. Parking is done so at your own risk.

WEBSITE TERMS & CONDITIONS & PRIVACY POLICY

The Foylehov Activity Centre (Foyle Hovercrafting & Leisure) website is maintained for your personal use and viewing. Please read our Terms & Conditions carefully as continuing to browse and use this website constitutes your acceptance of these Terms. If you disagree with any part, please do not use our website.

Foylehov Activity Centre reserves the right to change the Terms & Conditions at any time. Please review these regularly as browsing and using this website after such changes have been made constitutes your acceptance of these Terms.

Content Disclaimer

While we at Foylehov Activity Centre endeavour to ensure that the content and information published on this website is accurate and up to date, we cannot guarantee this. Any person using any of the content and information published on this website does so at their own risk. We recommend that you verify the accuracy of any information before using it in any capacity. Foylehov Activity Centre reserves the right to change the content and information on this website at any time without notice.

Links to other websites

Throughout the Foylehov Activity Centre website there are links to external websites. If you choose to access these links, Foylehov cannot be held responsible for the content on the external websites, nor are these external websites governed by Foylehov Activity Centre Website Terms & Conditions.

Linking to Foylehov Activity Centre Website

Foylehov Activity Centre does not require you to ask permission to link directly to any of the pages on this website. However, if you would like to use the Foylehov Activity Centre logo as a link, prior permission should be sought before doing so by emailing info@foylehov.com.

Copyright

© Copyright Foylehov Activity Centre 2016. All rights reserved.

This website is copyright of Foylehov Activity Centre (Foyle Hovercrafting & Leisure), 71 Carrowclare Road, Limavady, Derry / Londonderry, Northern Ireland, BT49 9EB.

All content on this website including text, graphics, illustrations, pictures, sound, videos, animation and other material belong to Foylehov Activity Centre or third parties authorising Foylehov Activity Centre to use the copyrights.

In accessing the Foylehov Activity Centre website, you agree that use of any content is for your own private use.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only

• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

PRIVACY POLICY

Your privacy is of the highest importance to us and we will never pass your details to any third parties for mailing or marketing purposes unless we are required by law to do so.

Foylehov Activity Centre is fully committed to complying with and following the requirements of the Data Protection Act 1998.

What we collect

We may collect the following information:

• name and contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have given us permission to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use Cookies on the Foylehov Activity Centre website

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and service by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@foylehov.com

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Foylehov Activity Centre, 71 Carrowclare Road, Limavady, Derry / Londonderry, BT49 9EB.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Northern Ireland, England, Scotland and Wales.